The Clifton Saddlery LLC Customer Service


	Children's Apparel Breeches Gloves Horse/Pony Motif Clothing Horse/Pony Motif Clothing, Purses, Totes & Wallets Show Clothing Socks Ladies Breeches Full Seat Knee Patch Low Rise Side Zip Tights Winter Ladies Shirts Polo Shirts Sportswear/Casual Shirts Technical Riding Shirts Ladies Show Clothing Dressage Jackets Hunter Show Jackets Show Shirts Ladies Footwear Boot Accessories Casual and Sport Dress Boots Field Boots Muck Boots Paddock Boots Winter Boots Ladies Gloves Riding Gloves Show Gloves Winter Gloves Work Gloves Socks Paddock Boot Socks Tall Boot Socks Belts Adult's Helmets Helmet Accessories Helmet Covers Schooling Hats Show Hats Chaps Half Chaps Rider Aids and Equipment Bats Crops Spurs and Spur Straps Whips Accessories Bags Horse Clothing Cleaning and Waterproofing Coolers Dress Sheets Heavy Weight Lite Weight Medium Weight Rain Sheets Summer Sheet Horse Boots Bell Boots Brushing Boots Splint Boots Wraps and Bandages Polo Wraps Tack Bits Bridle Parts Bridles Girth Accessories Girths Leathers Protective Horse Boots Reins Saddle Accessories Stirrups Halters and Leads Head Bumpers Lead Lines Leather Nylon Nylon Breakaway Nylon Non Break Away Rope Saddles New Saddle Pads Fleece and Sheepskin Gel and Foam Half Pads Schooling Pads Show Pads Training Lunge Whips Grooming Brushes and Braiding Braiding Brushes Combs Curry Combs Medium Brushes Soft Brushes Sweat Scrape Tail Bags Totes Coat Care and Clippers Clippers, Trimmers and Blades Hair Polish and Detanglers Shampoos and Conditioners Hoof Care Hoof Boots Hoof Hardeners Hoof Picks and Brushes Thrush Remedies Leg and Wound Care Liniments Poultice Vetrap and Bandages Wound Topicals and Ointments Horse Health and Supplements Digestion Hoof Joint Multi-Purpose Multi-Vitamins Senior Skin and Coat Fly Control Ear Nets Fly Masks Fly Sprays Horse Treats Stable Supplies Hay Bags Tack Racks and Bars Leather Care Books, Jewelry and Gifts Books Garden Gifts Home Decor Jewelry People Treats Purses, Totes, and Wallets Toys and Games Banks BeanBags Books, Stickers, Memo Pads Chairs Lounge Pillows Lunch Bags, Duffles Lunch Bags, Duffles and Totes Miscellaneous Paradise Horse Playmats Plush Animals Rugs Sleeping Bags Throws and Pillows Shipping and Travel Gift Card Caps/Visors Clearance Horse Care First Aid

Customer Service

Please let us know if there is anything that we can do to assist you with your purchase.
From everyone here at the Clifton Saddlery we look forward to serving you.

Guarantee and Return Policy:
It is our mission to guarantee your experience while shopping and ordering on CliftonSaddlery.com.

Satisfaction Guarantee 30-Day Return Policy:
If you are not completely satisfied with an item purchased, and the item is in the same condition and original packaging in which you received it, including parts and accessories, let us know and you may return it within 30 days of the receipt of purchase - no questions asked! Simply call us at 1-703-830-2204 to obtain a RMA (Return Material Authorization) and shipping instructions. When returning the item, you should include a copy of your original invoice, and a note on the packaging slip explaining why you decided to return our product so that we can continue to improve our service.

Return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return via UPS or FedEx. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We cannot be held responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Please be aware that when exchanging an item for another, you will see a credit to your original pay method, and then a charge for the cost of the exchange item plus shipping and handling for the new order.

*Note: Certain items may be subject to a handling and restocking fee. Call us for this information regarding your specific return. Ship your parcel to us by Ground Delivery prepaid; we cannot accept COD. Due to safety standards and other regulations, we cannot accept returns for the following categories: DVD, VHS, CD, Audio Tapes, Books, Computer Software, Feed Supplements, Bits, Undergarments, Dewormer and other select consumable products.

Damaged, Defective and Wrong Item Sent Return Policy:
If returning a Damaged, Defective or Wrong Item Sent, customers must contact us by phone or email within 5 days of the receipt of purchase so that our specialists can explain the proper handling of the merchandise for returns and exchanges. A replacement item will be shipped to you upon contacting customer service. We guarantee all of our products against Defects and Damages, and will work within our manufacturer’s warranty policies.

Missing Items
If an item that was not backordered or out of stock is missing from an order, customers must contact our customer care specialists by phone or email within 5 days of the receipt of purchase so that our specialists can send the missing item.

*Please Note:

Personalized Items and Items shipped by Motor Freight Are Not Returnable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.).

SERVICE POLICY
At The Clifton Saddlery, we are committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. If you have any questions, please call us at 1-703-830-2204. We are not responsible for typographical errors that occur. Due to circumstances beyond our control, all products may not be available all the time.

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